When you compare deck proposals, ask how the builder will support the work after the project is complete. A useful conversation covers the actual workmanship terms, the materials being installed, the care they need and who to contact with a concern.
BigDecks provides project and warranty support. Ask for the terms that apply to your proposed build and keep them with your written quote. A general website statement is a starting point for questions; your project documents should identify what applies to your work.
Ask what the workmanship terms cover
Request the applicable written terms before you approve the project. Read them alongside the scope so you can ask about any part that is unclear.
Useful questions include:
- Which parts of this project are included in the workmanship warranty?
- When does the term begin, and how long does it run?
- What conditions or exclusions apply?
- What is the process for reporting a concern?
- Who reviews it, and how will the next step be communicated?
Keep the answers with the proposal. If the scope changes during planning, ask whether that changes any of the terms or supporting documents.
Separate workmanship from product information
A project can include wood, finishes, hardware and equipment from different sources. Ask which documents relate to the builder's work and which come from a product manufacturer. Where manufacturer coverage applies, request the relevant information for the product actually selected.
For a project combining a deck with a sauna, hot tub or other equipment, identify who supplies each element, who installs it and who handles a question afterward. Clear responsibilities are more useful than assuming one document covers everything in the backyard.
Confirm the materials and finish in your scope
The care discussion should match the deck being built. BigDecks OG uses 4×12 surface boards in Douglas fir or Western red cedar. The little g uses 2×10 surface boards in those woods. Ipe and thermally modified wood are also available real-wood options.
Standard Decks have a pressure-treated pine structure and surface, ring-shank nails and an unfinished base; a finish can be selected separately. Do not assume the same finish is included with every offer. Ask the team to identify your selected wood, finish and care guidance in the project information.
If you are planning refinishing or resurfacing of an existing deck, ask which work and retained elements the proposed terms address. That conversation should follow an assessment of the actual project.
Keep a simple project record
Keep the accepted scope, written quote, approved changes, applicable terms and product or care information together. At handover, confirm the best contact for later questions and any project-specific follow-up that has been agreed.
If something concerns you, share clear photos, where it appears and when you noticed it. Ask for a review and the next step. Coverage and the appropriate response need to be assessed against the actual project and its terms.
Start with your project
For a new BigDecks project in Greater Austin, use Send my project & estimate on BigDecks. John reviews the inquiry and arranges any site visit needed for a written quote. Include questions about workmanship and support in that conversation so you can review the scope and applicable terms together before deciding.
Planning a project? Explore real-wood deck building in Austin, estimate your deck, or work through your layout with Design Assist. Material availability, pricing, and site requirements are confirmed for your project.